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Solutions Architect / Sales Engineer

As a Solutions Architect for N-able Technologies you are responsible for providing pre and post sales support and training to potential and existing Partners.

The individual in this position must have strong technical, communication and presentation skills, both verbal and written and must be a self-starter with strong problem solving skills. The ability to work with customers under a variety of circumstances to understand and meet customer expectations is a requirement. A passion for how networking technology delivers business value and looking to work in an exciting, fast paced environment with leading edge technology.

This position is ideally suited for a Field/Network Technician and/or System Administrator who aspires to become more business oriented.

Responsibilities:

Pre-sales activities include:
  • Pre-Sales product demonstrations via web-meeting over the internet
  • Work with Partners to assess their technical needs, issues and requirements using the N-able remote monitoring and management solution. Develop and manage a plan to meet those needs
  • Work with N-able's Solution's Architects team to develop compelling demonstrations
  • Manage pilot prospect evaluations and provide technical assistance during the evaluation process
  • Assist the Product Development team in testing new product offerings
  • Option of Representing N-able's technology at seminars and trade shows
Post-sales activities include:
  • Work with Partners to assess and address client requirements during deployment N-able's remote monitoring and management solution
  • Offer Design and configuration best practices to partners when deploying N-able products to Partner's networks
  • Problem identification and resolution during deployment
  • Deliver product training to both Partners and support staff, where needed

Qualifications:

  • 3 to 5 years experience as a Field/Networking Technician or System Administrator
  • Desirable industry certifications (MCSE, CCNA, etc.)
  • Ability to affectively convey the product message and value proposition through technical demonstrations, trade show demonstrations, and on site training engagements
  • Strong communication, presentation, and client management skills required
  • Ability to demonstrate planning, organizing and implementation skills which allow the successful completion of a project by a specific due date
  • Thrive in dynamic fast passed work environment
  • Ability to work with little or no supervision

Required Skills:

Protocols:
  • TCP/IP, SMTP, POP, IMAP, SSH, DHCP, NNTP, WINS, POP3, HTTP
  • Strong networking experience
  • Strong understanding of WMI - How Operating Systems and Applications reference performance class counters
  • Strong understanding of SNMP and how to traverse the Host-Resources MIB for index variables
Software:
  • Familiarization with products WSUS, ScriptLogic - Desktop Authority
Firewalls:
  • Understanding of Firewall capabilities and relationship into a networking environment
  • Familiarization with industry leading gateway firewall devices

About N-able

N-able Technologies is the preferred global supplier of remote monitoring and management technology and business support services for managed service providers. N-able's proven platforms offer the right combination of technology, people and processes, which help IT service providers to deliver highly profitable managed services to small- and medium-sized businesses.

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