Attended Remote Control

For today's IT service providers, one of the keys to success is resolving customers' issues as quickly and cost-effectively as possible — before small problems turn into whoppers that lead to downtime. That's why IT services professionals must have fast, powerful remote control that allows them to seamlessly access and take control of customer devices, regardless of what type they are or where they're located.

N-central features a remote control that enables technicians to troubleshoot and remediate issues from a single dashboard. The toolset gives technicians the flexibility to address specific support needs, such as whether or not the device is under management by N-central and whether the situation requires attended or unattended remote control.

N-central Remote Control

This built-in tool offers powerful functionality for attended remote control of devices that are not under management by N-central. Using this functionality, you can gain remote control over any Windows device simply by having a user connect to a Web page and complete a form. This is particularly useful for reactive customers, new devices and for service providers who deliver help desk services outside of a fixed-fee services contract.

N-central features an integrated remote control capability that allows technical staff to control any Windows-based device (2000/2003/NT/XP) under management by N-central. This secure, flexible and powerful tool allows MSPs to increase technician utilization rates by reducing onsite management while lowering operational costs by providing a pre-packaged, seamlessly integrated remote control solution that doesn't rely on open external ports or VPNs.