Remote Desktop and Server Management

An integral tool within N-central, Remote Support Manager delivers advanced remote management features for true remote desktop and server support of managed devices.

From within N-central, launch the built-in Remote Support Manager tool to gain access to more than 45 distinct capabilities to control, manage and gather information from remote computers..

Benefits

  • Resolve more customer problems remotely.
  • Improve efficiencies and operations by lowering support costs and decreasing average resolution time.
  • Automatic deployment also minimizes rollout costs to you and your customers.

Features

  • Chat and file transfer
    Ease troubleshooting using chat to communicate with the user. Quickly and securely transfer files from your machine to the customer device
  • Remote Registry Configuration
    Reduce the complexity of managing PCs by defining standard registry settings
  • Remote reboot
    Easily restart remote machines using a Ctrl-Alt-Del key sequence
  • Remote Control and Chat Mode
    Technicians can also remotely control users' PCs and chat with them

Advantages

  • Automated Deployment
    Automatically deploy Remote Support Manager to devices through the N-central Windows probe or agent
  • No end user interruption
    All interactions with a customer machine occur in the background without the user being interrupted or even aware of what is being done
  • Simple one-click access
    Remote support functionality is easily launched in N-central with the click of a button